conditions of use

  1. Payment and Deposit:
To ensure each party is responsible for fulfilling any of its obligations, we set out below our standard payment terms and conditions:
  • Deposit: Either full payment or a deposit of 30% of total cost will be required and decided base on individual tour basis. This should be done via one of our available online payment methods. Customers will receive confirmation documents or vouchers within 24 hours after we have received the deposit.
  • Final Payment: Before travel date. Payment by cash/credit cards are accepted.
  • Payment Type: Pay Online by Credit Card with ONEPAY
    We accept UnionPay, Visa card, MasterCard and JCB card since Pham Gia Travel is a verified member of OnePay system. Your card information will be protected during the transmission by using security system with OnePay. Your invoice will be created and send you with the guide line to deposit your packages. Kindly note that for payments by credit cards, we offer services for free of charge. If you need more details and further information or have any questions, please feel free to contact us.
    For other methods of payment: by telegraphic transfer, credit card authorization letter or through Western Union Global Transfer please contact with us for more details.
  1. Cancellation:
    • Cancellation fees of booking will be calculated from all local suppliers as different cruise lines and other partners have their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise, under the Cruise Policy and Booking Policy.
    • Cancellation by the suppliers for reasons related to a force majeure situation, such as government restriction or regulation, weather conditions, natural disasters, etc., customers will receive refund amount depending on specific conditions. If the tour has yet taken place, full refund will be made. If the tour is in progress, a partial refund will be made, any unused portion of a tour for whatever reason is not refundable.
    • There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not use any of the services, no compensation will be given for the unused portion of the tour.
  2. Confirm booking & Voucher
    • All confirmations are generally confirmed by fax or e-mail within 1 (one) working day. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
    • Voucher will be issued by Pham Gia Travel after the booked trip is confirmed and payment is completed. A service voucher will be given for customer directly or by email/fax.
  3. Alternatives
Whilst we manage to reserve all the suggested services for our clients, in case of transportation accommodation is fully booked, we reserve the right to make changes to services with equivalent quality. In these cases, we will always try our best to inform you about the changes as soon as possible.
If we are unable to provide confirmed services, an alternative option or an alternative departure date will be offered subject to availability. If you don't accept the alternative option or don't want to change the date, we will refund your deposit.
Speak with Bluedragon

Need a local advice on your Halong cruise trip? Call us now (+84) 24 6670 5266/ (+84)817 799 899

Contact Us

Why book with us?

  • All of our tours are best-value guaranteed.
  • We're here 24/7 - for travel support.
  • All of our tour guides and travel consultants are local, well trained and experienced to ensure your satisfaction.
  • Simple booking process - instant confirmation.